Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at saltandsaddleinc@gmail.com , please include the reason for the return, and if you would like to be refunded to the card used to purchase or given store credit. Please note that returns will need to be sent to the following address: 

  • US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
  • Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
  • UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
  • Australia:
    • Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031
    • Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056
    • Phone cases: 6 Axis Crescent, Dandenong South VIC 3175
  • Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101
  • Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil

*These addresses are for order returns ONLY - all other mail will be returned to sender.



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at saltandsaddleinc@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send a picture of the damage/defect to saltandsaddleinc@gmail.com


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Items will not be accepted for buyers remorse. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at saltandsaddleinc@gmail.com.